June 16, 2025

The Dilemma of Customer Service: Dual Challenges of Efficiency and Experience In today’s highly competitive market, the quality of customer service has become a crucial component of an enterprise’s core competitiveness. However, traditional customer service models are facing multiple challenges. Manual customer service representatives have to handle a massive number of repetitive inquiries every day. […]

The Quandary of Enterprise Data: Management Challenges Behind Massive Data In the wave of digital transformation, enterprise data volume is growing exponentially at an average annual rate of 40%. However, beneath the seemingly prosperous accumulation of data lies a sharp contradiction: “abundant data, scarce value.” Internal enterprise data resembles isolated islands scattered across various systems.