Terms of Service

Last updated: December 2024

Welcome to bestCoffer. These Terms of Service ("Terms") govern your access to and use of bestCoffer's services, including our website, applications, and platform (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By creating an account or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have authority to bind that organization to these Terms.

2. Description of Services

bestCoffer provides a platform for secure document management, including:

  • Virtual Data Room services
  • AI-powered document redaction
  • AI-powered document translation
  • Secure document storage and sharing
  • Collaboration and workflow tools

3. Account Registration

To access our Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to use our Services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Distribute malware or other harmful code
  • Attempt to gain unauthorized access
  • Harass, abuse, or harm other users
  • Share false or misleading content
  • Upload illegal, offensive, or inappropriate content

5. Data and Content

5.1 Your Data

You retain ownership of all data, documents, and content you upload to our platform ("Customer Data"). You grant bestCoffer a limited license to use your data solely to provide and improve our Services.

5.2 Regional Data Residency

Where available, you may select your preferred data residency region. Your data will be stored and processed in accordance with your selection and applicable laws.

5.3 Backups

We maintain regular backups of your data. However, you are responsible for maintaining your own backups of important content.

6. Fees and Payment

6.1 Fees

Subscription fees are displayed on our website and are subject to change with notice. All fees are non-refundable except as required by law.

6.2 Payment

You agree to pay all fees on time. We accept major credit cards and wire transfers. Enterprise customers may be eligible for invoicing with NET-30 terms.

6.3 Late Payments

We may charge interest on overdue amounts and suspend services for non-payment after 30 days.

7. Intellectual Property

7.1 Our Intellectual Property

bestCoffer retains all rights to the Services, including our software, trademarks, and proprietary technology. You may not copy, modify, or reverse engineer our Services without permission.

7.2 Feedback

If you provide suggestions or feedback about our Services, we may use them without obligation to you.

8. Confidentiality

We maintain strict confidentiality of your Customer Data. We will not disclose your data to third parties except as necessary to provide our Services or as required by law.

9. Warranties and Disclaimers

9.1 Warranties

We warrant that:

  • Our Services will be performed with reasonable skill and care
  • We have the right to provide the Services
  • Our Services will comply with applicable laws

9.2 Disclaimers

EXCEPT AS EXPRESSLY STATED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, bestCoffer SHALL NOT BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
  • DAMAGES EXCEEDING THE FEES PAID BY YOU IN THE PAST 12 MONTHS

11. Indemnification

You agree to indemnify bestCoffer against claims arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

12. Termination

12.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support.

12.2 Termination by Us

We may suspend or terminate your account if you violate these Terms or engage in prohibited activities.

12.3 Effect of Termination

Upon termination, your right to use the Services ceases. We will make your data available for export for 30 days after termination.

13. Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes via email or notice on our website. Continued use after changes constitutes acceptance of new Terms.

14. Governing Law

These Terms are governed by the laws of Hong Kong. Any disputes shall be resolved in the courts of Hong Kong.

15. Contact Information

For questions about these Terms, please contact us:

  • Email: legal@bestcoffer.com
  • Address: Unit 1001, 10/F, Prince's Building, Central, Hong Kong

16. Force Majeure

We are not liable for failures due to causes beyond our reasonable control, including natural disasters, government actions, or infrastructure failures.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any referenced documents, constitute the entire agreement between you and bestCoffer.